How not to say the wrong thing – by Susan Silk and Barry Goldman, Los Angeles Times, April 2013
It works in all kinds of crises – medical, legal, even existential. It’s the ‘Ring Theory’ of kvetching. The first rule is comfort in, dump out.
This works perfectly for patients undergoing infertility treatment. People who are suffering don’t need advice. They need comfort and support. Click to read the full article.